Indent Items Policy
Indent Items and Special-Order Terms
Overview
Indent items are special-order products identified in the SKU. As these products are not regularly stocked by Alloys, they are subject to different ordering, lead time, cancellation, and return conditions than standard stocked items.
Ordering Requirements
Some indent items require approval before Alloys places an order with the vendor. Where applicable, order processing will begin only after that approval is received.
Lead Times
Indent items generally have longer lead times than standard stocked products. Estimated delivery timeframes are based on the latest supplier information and may change depending on vendor availability.
For current lead time information, please contact your Alloys representative or the customer service team.
Cancellations and Returns
Once an indent item has been ordered from the vendor, cancellations and returns are generally not accepted outside of Alloys’ standard RMA policy.
In extenuating circumstances, Alloys may consider a cancellation or return request at its discretion. Where approved, a restocking fee of 20% may apply.
Order Confirmation
Alloys may require customer confirmation before processing an order that includes indent items.
Additional Information
Special-order terms apply to indent items to support supplier commitments and order fulfilment.
If you need help confirming whether a product is an indent item, please contact your Alloys representative or the customer service team.