HP RMA Claim Requirements

HP Inks and Toners

Goods must be returned to Alloys after an RA number has been provided.

To process a claim, please provide:

• EU invoice (must be within 12 months of purchase)
• Valid case number from HP
  Contact: 13 10 47
• Detailed fault description

HP Inks (Expired Warranty Date)

To process a claim, please provide:

• EU invoice and reseller invoice
• Expiry date, including photos showing the date on the unit or carton

HP LFP Inks

Credits take 3 to 4 months to complete. Goods must be returned to Alloys after an RA number has been provided.

To process a claim, please provide:

• EU invoice (must be within 12 months of purchase)
• Detailed fault description
• Valid case number from HP
  Contact: 13 10 47

Note: HP tests all inks once they are returned.

HP LFP Hardware

HP will collect the goods directly once the claim has been lodged by Alloys.

To process a claim, please provide:

• Valid DOA number from HP, along with an Authorization for Return Letter
  Contact: 13 10 47
• Address where the goods are located
• Contact name, phone number, and email address
• Detailed fault description
• Serial number

Need Help?

If you are unsure how to lodge an RMA, please refer to the Returns Request and RMA Terms

If you need assistance, contact us at returns@alloys.com.au or 1300 368 348.