LG RMA Claims Process
To help avoid delays, please provide all required documentation when submitting an RMA claim for LG.
Required documentation
LG requires the following documentation for all claims:
- Full-frame photos of the unit powered on and off, including the front and back
- Full-frame photos of the consignment box front and back, including foam inserts where applicable
- A photo showing the Total Usage Hours on screen
- Go to Settings > General > About this TV
- If applicable
- A copy of the end user invoice if the claim falls outside:
- the 14-day DOA period, or
- the 30-day Early Life Failure period
If any required documentation is missing, our Returns team will need to contact you before the claim can be submitted to LG.
DOA and Early Life Failure claims
For DOA and Early Life Failure claims, please contact the LG B2B Support team before lodging a claim with Alloys, as LG may arrange a repair directly.
LG B2B Support team
Phone: 1800 638 080
Email: b2bsupport@lge.com.au
If LG assesses the unit and confirms it is faulty, they will refer you back to Alloys so a claim can be raised.
Damaged product claims
Claims for damaged products can be lodged directly with Alloys, provided all required documentation is included.
Our Returns team will submit the claim to LG for assessment. Please note that if LG determines the panel has impact damage—for example, damage caused unintentionally during installation—the claim will be rejected and no credit can be supplied.